Everything you’ve been asking, answered in one post
FREQUENTLY ASKED QUESTIONS – ARC CAPS
Can I make changes to my order after it’s placed?
Changes to your order (such as item, size, color, or shipping address) can only be made within 1 hour of placing it — and only by cancelling the order through the “Cancel Order” button.
After cancellation, you’ll need to place a new order with the correct details.
Please note: if an item is in high demand, it may sell out before you can check out again.
To avoid this, we highly recommend double-checking all details before completing your order.
What happens if I try to cancel after 1 hour?
After the 1-hour cancellation window, all orders are final and can no longer be canceled, changed, or edited. This is to ensure a smooth and timely processing of all orders.
I missed the 1-hour window — what can I do?
Unfortunately, once your order becomes final, we’re unable to cancel or make changes. We recommend double-checking your order details before confirming your purchase to avoid any issues.
Can I make changes to my order after it’s placed?
No. Similar to cancellations, changes to your order details (like item, size, color, or delivery address) are only possible within 1 hour of placing your order using the Cancel Order button.
Why is there a 1-hour cancellation window?
We process orders quickly to guarantee fast preparation and delivery. The 1-hour window allows us to manage any cancellations or corrections before your order moves to fulfillment.
Where to Buy?
Only on our official website: ARCitsours.com
How Much?
Prices will be posted on our website days before each release, stay alert!
Shipping Cost?
Flat rate: Php 160.00 (for single cap orders)
Do You Ship Internationally?
Sorry, we currently ship only within the Philippines.
When Is Restock?
Follow us on IG & FB for restock announcements. We drop updates there first!
How to Wash Our Caps?
Check the cap care tag under your cap or visit our social media pages for detailed guides. We also have one here.
Why Is Everything Sold Out?
Our caps sell fast! We're working on the next release, stay tuned and follow for updates.
Do You Have a Physical Store?
No, online only at ARCitsours.com.